Privacy Policy / Disclosure

Privacy Policy

Effective Date: February 10, 2025

Your privacy is important to us at HotCandy.ai, LLC (“HotCandy.ai” or “Company” or “we,” or “us,” or “our”). This Privacy Policy (the “Privacy Policy”) governs the use of your Personal Information (as defined below) in connection with any websites, mobile websites or mobile apps owned or operated by us, including, without limitation, the website currently located at HotCandy.ai, including any of our Social Media Pages (collectively, the “Site”), and any other interactive features, widgets, or resources offered by us through traditional Internet websites, mobile devices or other online platforms, and all other content included within the Site (collectively, the “Services”).

This Privacy Policy explains our practices for collecting, using, maintaining, protecting, and disclosing that information. Please carefully read this Privacy Policy, which is part of our Terms of Use, before using our Site, including, without limitation, HotCandy.ai, and any related HotCandy.ai webpages, mobile sites or apps. If you do not agree with our Terms of Use and/or this Privacy Policy, please refrain from using our Site. By accessing or using our Site, you agree to our use of your Personal Information consistent with the Terms of Use and this Privacy Policy. Your continued use of the Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Contact Information

Should you have any questions about our Site or this Privacy Policy, please contact us at:

HotCandy.ai
Attn: Customer Service – Privacy
55 E Granada Blvd. #1811

Ormond Beach, FL 32176

OR via our online form

Scope of this Privacy Policy

This policy applies to information we collect by ourselves or through our service providers:

On our Site (HotCandy.ai) and mobile applications.
Via email, text, and other electronic messages between you and the Site.
When you interact with our advertising and applications on third-party websites and services; if those applications or advertising include links to this policy.

It does not apply to information collected by:

Us offline or through any other means, including on any other website operated by any third party (including, if applicable, our affiliates and subsidiaries).
Any third party (including, if applicable, our affiliates and subsidiaries), through any application or content (including advertising) that may link to or be accessible from or on the Site.

Controller

HotCandy.ai is the controller and responsible for your Personal Information. We have appointed a Data Privacy Manager who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the Data Privacy Manager at the email address below.

privacy@HotCandy.ai

Information We Collect and How We Use It

Personal Information Provided by You

We collect information that you choose to provide us or that you choose to include in your profile or account, and that personally identifies you such as your name, address, zip code, telephone number, e-mail address, and other personally identifiable information (“Personal Information”). It does not include information where the identity has been removed (anonymous data) or is otherwise subject to an exemption under applicable law. You may be asked to provide us with Personal Information when you register with the Site or apps, subscribe to Services, purchase a product through our online store, send us an email, and at other times to enable us to provide the Site and Services to you and to manage our relationship with you (including payment processing, troubleshooting, and maintenance). The decision to provide your Personal Information is optional. However, if you choose not to provide the requested information, you may not be able to use some or all of the features of the Site or Services.

We may collect, use, store, and transfer different kinds of Personal Information about you which we have grouped together as follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and Services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Site.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data includes information about how you use our Site, products, and Services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our service providers and your communication preferences.

We also may collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your Personal Information but is not considered Personal Information by law since it will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Site feature. However, if we combine or connect Aggregated Data with your Personal Information so that it can directly or indirectly identify you, we treat the combined data as Personal Information which will be used in accordance with this Privacy Policy.

We do not collect any Special Categories of Personal Information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and information about your health, genetic, and biometric data). Nor do we collect any information about criminal convictions and offenses.

User Content

You also may provide information to be published or displayed (“posted”) on subscriber-access areas of the Site or transmitted to other users of the Site or to third parties (collectively, “User Content”). Your User Content is posted on and transmitted to others at your own risk. Although we limit access to certain pages to HotCandy.ai account holders only, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Site with whom you may choose to share your User Content. Therefore, we cannot and do not guarantee that your User Content will not be viewed by unauthorized persons.

How We Collect Your Data

We use different methods to collect data from and about you, including through:

Direct interactions. You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by postal mail, phone, email, or otherwise. This includes Personal Information you provide when you:
- Subscribe to our publications;
- Request marketing to be sent to you;
- Create an account on our Site;
- Inquire about or place an order for our products; or
- Give us feedback or contact us.
Automated technologies or interactions. As you interact with our Site, we will automatically collect certain Contact Data and Technical Data about your equipment, browsing actions, and patterns. We collect this Personal Information by using cookies, web beacons, pixels, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. (See the “Information We Collect Through Automatic Data Collection Technologies” section below.)
Third parties or publicly available sources. We may receive Personal Information about you from various third parties as set out below:
- Technical Data from analytics providers or search information providers;
- Contact, Financial, and Transaction Data from providers of analytics, technical, payment, and delivery services.
Google Analytics. We may use Google Analytics, a web analysis service provided by Google, to better understand your use of our Site and how we can improve it. Google Analytics collects information such as how often users visit a website, what pages they visit when they do so, and what other websites they used prior to coming to the website. Google Analytics collects only the IP address assigned to you on the date you visit a website, rather than your name or other identifying information. We do not combine the information collected through Google Analytics with your Personal Information.
- Google’s ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Use and the Google Privacy Notice.
- To understand more about how Google may use the data it collects, please review How Google uses information from sites or apps that use our services.

Please know that the Site will collect Personal Information about the type of browser, IP address, or type of operating system you are using to assist us and our service providers in providing and maintaining superior quality service. It is the intent of the Site to use Personal Information only for the purpose for which it was requested and any additional uses specifically provided on the Site.

When you visit or log in to our Site, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other Personal Information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting Retention.com Opt-Out.

It is highly recommended that you review the privacy policies of any website you choose to use or frequent to better understand how other websites collect, make use of, and share information collected.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any Personal Information:

To present our Site and its contents to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account or subscription, including expiration and renewal notices.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Site or any products or Services we offer or provide through it.
To allow you to participate in interactive features on our Site.
In any other way we may describe when you provide the information.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
For any other purpose with your consent.

Note: We may process your Personal Information under more than one lawful basis depending on the specific purposes for which we are using your data. Please contact us if you need details about the specific legal basis we rely on to process your Personal Information. Generally, we do not rely on consent as a legal basis for processing your Personal Information. You have the right to withdraw consent to marketing at any time by contacting us.

Purpose/Activity Table

Purpose/Activity	Type of Data	Lawful Basis for Processing (Including Basis of Legitimate Interest)
To register you as a new contact, customer, or partner of the Company	(a) Identity(b) Contact	(a) Performance of a contract with you(b) Necessary for our legitimate interests (to keep our records updated and to grow our business)
To process and deliver your order including:(a) Manage payments, fees and charges(b) Collect and recover money owed to us	(a) Identity(b) Contact(c) Financial(d) Transaction(e) Marketing and Communications	(a) Performance of a contract with you(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:(a) Notifying you about changes to our terms or privacy policy(ies)(b) Asking you to leave a review or take a survey	(a) Identity(b) Contact	(a) Necessary to comply with a legal obligation(b) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)	(a) Identity(b) Contact(c) Technical	(a) Necessary for our legitimate interests (for running our business, IT services, network security, to prevent fraud)(b) Necessary to comply with a legal obligation
To deliver relevant Site content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity(b) Contact(c) Usage(d) Marketing and Communications(e) Technical(f) Profile	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy)
To use data analytics to improve our Site, products/services, marketing, customer relationships, and experiences	(a) Technical(b) Usage(c) Marketing and Communications	Necessary for our legitimate interests (to define customer types, keep our Site updated and relevant, develop our business, and inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity(b) Contact(c) Technical(d) Usage(e) Marketing and Communications	Necessary for our legitimate interests (to develop our products/services and grow our business)

Promotional Offers from Us

At times, we may use Personal Information to keep you informed of other possible products and/or Services that may be available to you from the Site. We may also contact you regarding surveys and/or research questionnaires related to your opinion of current or potential future products and/or Services. You will receive marketing communications from us if you have requested information from us or purchased products from us and have not opted out of receiving that marketing, or if you have otherwise opted in to our marketing program.

Sweepstakes, Contests, Giveaways, Raffles or Similar Promotions

We may operate sweepstakes, contests, giveaways, raffles, and similar promotions (“Promotions”) through the Site or our affiliates’ websites, including any links or landing pages related thereto, that may require online registration. We typically ask you for certain Personal Information when you enter and, if applicable, win a Promotion. We may share this Personal Information with our affiliates or third parties, including sponsors, co-sponsors, marketing partners, or prize providers. You should carefully review the rules of each Promotion in which you participate; insofar as the terms and conditions of such rules concerning the treatment of your Personal Information conflict with this Privacy Policy, the terms and conditions of such rules shall control. We are not responsible for the terms and conditions of a third party’s, sponsor’s, co-sponsor’s, marketing partner’s, or prize provider’s privacy policy.

Promotional Emails During Promotions Registration Process

Through HotCandy.ai, you can request to receive promotional emails from us. We may also ask if you want to receive such promotional emails from us during the sweepstakes, contests, giveaways, raffles, or similar Promotions registration processes. If you want to stop receiving such promotional emails, please refer to the unsubscribe or opt-out provisions within this Privacy Policy or any emails received by you.

Third Party Marketing

HotCandy.ai does not now, nor will it in the future, sell, rent, or lease any of our customer lists and/or names to any third parties for third-party marketing.

Disclosures of Your Personal Information

We may share specific data with our trusted partners or our payment processing vendors, in an effort to conduct statistical analysis, provide you with email or text messages, deliver support, fill orders, and/or arrange deliveries, or otherwise for the purposes set out in the table above. Any third parties shall be strictly prohibited from using your Personal Information for any purpose other than to deliver the products and/or Services you requested, and they are required, in accordance with this Privacy Policy, to maintain the confidentiality of your information.

We may also disclose your Personal Information, without prior notice to you, if required to do so by law or in a good faith belief that such action is necessary to:

Remain in conformance with any decrees, laws, and/or statutes or in compliance with any legal process served upon us and/or our Site;
Maintain, safeguard, and/or preserve all the rights or property of the Company; and
Perform under demanding conditions to safeguard the personal safety of users of HotCandy.ai and/or the general public.

We may disclose your Personal Information to third parties to whom we may choose to sell, transfer, or merge parts or all of our business. Alternatively, we may seek to acquire assets that include Personal Information as part of a merger, acquisition, bankruptcy, or other transaction. If a change happens to our business, then the new owners may use your Personal Information in the same way as set out in this Privacy Policy.

We require all third parties to respect the security of your Personal Information and to treat it in accordance with applicable law. We do not allow our third-party service providers to use your Personal Information for their own purposes; they only process Personal Information for specified purposes in accordance with our instructions.

Change of Purpose

We will only use your Personal Information for the purposes for which we collected it, unless we reasonably consider we need to use it for another reason compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purposes is compatible with the original purpose, please contact us.

If we need to use your Personal Information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

Please note that we may process your Personal Information without your knowledge or consent where this is required or permitted by law.

If You Fail to Provide Personal Information

Where we need to collect Personal Information by law or under the terms of a contract with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. (For example, to provide you with certain products or Services.) In this case, we may have to cancel a product or Service you have with us, but we will notify you if this is the case at the time.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Site, including traffic data, location data, logs, and other communication data and the resources you access and use on the Site.
Information about you, including your email or home address, or your computer and internet connection, such as your IP address, operating system, and browser type.

The information we collect automatically may include Personal Information, or we may maintain or associate it with Personal Information we collect in other ways or receive from third parties. This helps us improve our Site, products, and Services—such as allowing us to recognize you when you visit and provide you with customized information, or remember your preferences—by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Site according to your individual interests.
Speed up your searches.
Recognize you when you return to our Site.

Technologies we use for automatic data collection may include:

Cookies (or browser cookies). A cookie is a small text file placed on your computer to identify your computer and browser. Unless you have adjusted your browser setting to refuse cookies, our system will issue cookies when you direct your browser to our Site. Most web browsers are set up to accept cookies initially. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, certain features of the Site or Services may not work if you delete or disable cookies.
Flash cookies. Certain features of our Site may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation. Flash cookies are not managed by the same browser settings as browser cookies.
Web Beacons. Pages of the Site and our emails may contain small electronic files known as web beacons (also called clear gifs, pixels, pixel tags, and single-pixel gifs) that permit us to count users who have visited those pages or opened an email and for other Site statistics (e.g., recording the popularity of certain Site content and verifying system integrity).

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications on the Site are served by third parties, including servers, content providers, analytics providers, and application providers. These third parties may use cookies alone or with web beacons or other tracking technologies to collect information about you when you use our Site. They may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

Adnimation manages programmatic advertising sales for the Site, which may involve using first- and third-party cookies to collect non-sensitive, anonymized data for advertising targeting purposes. Users can opt out of personalized advertising by adjusting their browser settings. You can review Adnimation’s privacy policy and cookie information on their site.

Cookies and similar technologies may be used by our online data partners or vendors to associate your browsing with other Personal Information (e.g., your email or home address). We or our service providers may then send marketing to these email or home addresses. You may opt out of receiving this advertising by visiting Retention.com Opt-Out.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, contact the responsible provider directly. For information on how you can opt out of receiving targeted advertising, see the “Choices About How We Use and Disclose Your Information” section below.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Information you provide to us. Some mechanisms to control your information include:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of the Site may become inaccessible or not function properly. For more details, see our “Information We Collect Through Automatic Data Collection Technologies” section.
Interest-Based Advertising. We do not control third parties’ collection or use of your information to serve interest-based advertising. These third parties, however, may provide you with ways to opt out. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) or from companies who follow the Digital Advertising Alliance (“DAA”) Self-Regulatory Principles for Online Behavioral Advertising at:
- NAI Website (US)
- DAA Website (US)

Accessing and Correcting Your Information

You may send us an email at privacy@HotCandy.ai to request access to, correct, or delete any Personal Information you have provided. We may not accommodate a request to change information if we believe the change would violate any law or cause the information to be incorrect.

Residents of certain states (such as California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia) may have additional personal information rights and choices. Please see “Your State Privacy Rights” for more information.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their Personal Information. To learn more about California residents’ privacy rights, visit our Privacy Notice for California Residents (if applicable on our Site).

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their residents with rights to:

Confirm whether we process their Personal Information.
Access and obtain a copy of Personal Information you provided to us in a portable format and delete certain Personal Information.
Correct inaccuracies in their Personal Information.
Opt out of Personal Information processing for targeted advertising (excluding Iowa), sales, or profiling in furtherance of decisions producing legal or similarly significant effects (excluding Iowa and Utah).
Either limit (opt out of) or require consent to process sensitive personal information.

To exercise any of these rights, please email us at privacy@HotCandy.ai. To appeal a decision regarding a consumer rights request, please email privacy@HotCandy.ai stating the reasons for your appeal in reasonable detail.

Nevada residents may submit an opt-out request to privacy@HotCandy.ai or via our contact form, but we do not currently sell data in a way that triggers Nevada’s opt-out requirements.

Advertising

We may partner with service providers and advertisers that collect information across various channels, both offline and online, to deliver more relevant advertising to you. Our partners may place or recognize a cookie on your device or directly in our emails/communications. We may share Personal Information with them as permitted by law and in accordance with this Privacy Policy. Our partners may link the Personal Information we share with them to the cookie stored on your browser or device and may collect information such as your IP address, browser or operating system type and version, and demographic or inferred-interest information. They may use this to recognize you across different channels over time for advertising, analytics, attribution, and reporting purposes. To learn more about interest-based advertising and to opt out, please visit AboutAds.info Choices.

Retention of Personal Information

We retain your Personal Information for as long as we have a relationship with you, and for a period thereafter where there is an ongoing business need to retain it (including compliance with legal, regulatory, tax, or accounting obligations). We determine the appropriate retention period by considering the amount, nature, and sensitivity of the Personal Information, the risk of harm from unauthorized use or disclosure, and the purposes for processing, among other factors.

HotCandy.ai email subscribers and subscribers of paid content may access and correct their contact information by accessing their account online. If you delete your User Content from the Site, copies may remain viewable in cached and archived pages or might have been copied by other Site users.

Preference Management

Email Marketing

If you do not wish to have your email address used by us to promote our or third parties’ products or services, you can opt out at any time. To opt out, send a request to privacy@HotCandy.ai or simply click the unsubscribe link at the bottom of our emails. Note that you may not be able to opt out of transactional emails (e.g., account notifications, customer service questions, or purchase confirmations).

Information Security

HotCandy.ai has implemented procedural, technical, and physical security measures to help protect against the risk of loss, misuse, and alteration of Personal Information. However, no security measures can guarantee against all loss, misuse, or alteration, and we are not responsible for unauthorized breaches or access. Any transmission of Personal Information is at your own risk. You are responsible for keeping your password confidential.

We use Secure Socket Layer (SSL) and may use reputable payment processing companies to help protect user payments.

Transfer of Information to the United States

We are a global business providing products and Services to customers around the world. Accordingly, your Personal Information may be transferred across national boundaries. Our Site is operated in the United States. If you are located outside the United States, please be aware that your Personal Information will be processed in the United States. The United States is deemed adequate under the EU-U.S. Data Privacy Framework, but we may still rely on other legal bases and safeguards for data transfers as appropriate.

Children’s Privacy

You must be 18 years of age or older to purchase any products or Services offered by us through the Site. We do not knowingly collect Personal Information from anyone under 18. If we discover that someone under 18 has provided us with Personal Information, we will delete that information. If you believe we might have information from or about someone under 18, please contact us at privacy@HotCandy.ai.

Links to Other Websites

Websites not under the control of HotCandy.ai may be linked to or from our Site. HotCandy.ai is not responsible for the content or privacy practices of these websites. If you click a link to a third-party website, our Privacy Policy does not apply to that site; you must read the applicable privacy policy. Social media widgets or tools may also appear on our Site, governed by the privacy policies of the respective social media platforms.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your Personal Information, which may include:

Request access to your Personal Information.
Request correction of your Personal Information.
Request erasure of your Personal Information.
Object to processing of your Personal Information.
Request restriction of processing your Personal Information.
Request transfer of your Personal Information.
Right to withdraw consent at any time.

If you wish to exercise any of these rights, please contact us as detailed below.

No Fee Usually Required

You will not typically pay a fee to access your Personal Information or exercise your other rights. However, we may charge a reasonable fee if your request is unfounded or excessive.

What We May Need from You

We may request specific information to help confirm your identity and ensure your right to access your Personal Information. We may contact you to request additional information to expedite our response.

Time Limit to Respond

We try to respond to all legitimate requests within forty-five (45) days. We will notify you if we need more time.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically. If we make changes, we will post the revised Privacy Policy on the Site with a new “Effective Date.” Your continued use of our Site after posting any changes indicates your acceptance of the changes.

Accessing and Correcting Your Information

You can review and change your Personal Information by sending an email to privacy@HotCandy.ai to request access to, correct, or delete Personal Information you have provided. We may not accommodate changes that violate legal requirements or cause incorrect information.

Your Duty to Inform Us of Changes

Please keep us informed if your Personal Information changes during your relationship with us so we can maintain accurate records.

Acceptance of Terms

By using our Site, you signify your acceptance of the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site.

How to Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Data Privacy Manager:

Email Address: privacy@HotCandy.ai

Glossary

Lawful Basis

Legitimate Interest: The interest of our business in managing our business to give you the best product/service and the most secure experience.
Performance of Contract: Processing your data where necessary for a contract to which you are a party or to take steps at your request before entering such a contract.
Comply with a legal obligation: Processing your data where it is necessary for compliance with a legal obligation to which we are subject.

Third Parties

Internal Third Parties: Other affiliates of our Company acting as joint controllers or processors, providing IT and system administration services, or undertaking reporting.
External Third Parties:
- Service providers acting as processors based in the U.S. providing IT and system administration services.
- Professional advisers (attorneys, bankers, auditors, insurers) based in the U.S.
- Marketing providers, including public relations specialists, advertisers, and sales teams.
- Payment processing companies in the U.S. providing credit card processing services.

Your Legal Rights

Request access to your Personal Information.
Request correction of your Personal Information.
Request erasure of your Personal Information.
Object to processing of your Personal Information.
Request restriction of processing your Personal Information.
Request the transfer of your Personal Information.
Withdraw consent at any time (where processing is based on consent).